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Telstra plan makes calls free on pay phones across Australia

Australians will now be able to make phone calls for free on public pay phones across the country.

Telstra announced on Tuesday that standard national calls and SMS from the telco’s network of more than 15,000 pay phones will be made free, while pay phones will become coinless from October 1.

But consumers will still have to pay for overseas calls.

Telstra chief executive Andrew Penn said pay phones were a vital lifeline, particularly for the homeless and people escaping an unsafe situation.

About 11 million calls were made across Australia from Telstra pay phones in the past year, including more than 230,000 to critical services such as triple-0 and Lifeline.

“I have been moved seeing first-hand queues of people waiting in line to use a pay phone to tell their family and friends they’re safe after a bushfire, a cyclone or some other natural disaster has taken the mobile network down,” Mr Penn said in a statement.

“I can only imagine the relief their families feel knowing their loved one is safe.”

Mr Penn also said free calls on pay phones could help in situations of domestic and family violence, citing a rise in the behaviour during Covid-19 lockdowns.

“It’s not always easy for people in these situations to use a home phone or their mobile to get help, so I hope making pay phone calls free might play a small part in helping them get the assistance they need,” he said.

The new initiative builds on Telstra’s five-year program providing free national calls on its pay phones during the Christmas and New Year period, making it easier for the homeless to contact loved ones.

Salvation Army Major Brendan Nottle labelled the decision a “game changer” that could lift vulnerable Australians out of social poverty and isolation.

“The reality is this piece of infrastructure is absolutely critical because a lot of Australians either don’t have a mobile phone, lose it or the phone’s charger or simply run out of credit,” he said.

“Connection is absolutely vital for every human being but particularly for those who are vulnerable.

“It’s really important for them to break down that sense of social poverty, social isolation and to connect with a friend or with support services.”

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